Mac & Windows Online Help

Online Help for Windows

Online scanners are Cloud based apps that search for virus/malware infections without installing a full program on the computer.  Almost all will work within Safari, Edge, Chrome and the Firefox browser.  However, the scan can take a long time, even with a fast computer and internet connection.

Scanners are practical when you are looking for verification that a problem has been fixed or that a computer is infected. Unfortunately, only some scanners will remove malware, however those listed above will remove infections. Most importantly, since two antivirus programs should not be installed on a computer at the same time, online scanners are safe to use with your current antivirus and / or antispyware program.

Below is some of the best security software for Windows

Most antivirus programs now offer anti malware / spyware solutions as well. No antivirus program is 100% accurate 100% of the time (although some come close.)  FIT highly recommends Malwarebytes Premium for  Home or Small Business Macs and PCs. Large organizations are wise to consider Malwarebytes ThreatDown EDR   Both have consistently been top performers in identifying and removing infections, in particular Zero-Day infections, and for that reason we install the Premium version on every computer we work on no matter what antivirus is currently installed. Microsoft now offers a free Safety Scanner for Windows 11, 10 & 8.1 to remove threats.  Once downloaded it expires in 10 days.  It is intended for occasional use and can be downloaded again at any time.

Unfortunately, some computers require a reformat of the hard drive to guarantee malware or rootkit removal. You are welcome to call FIT for a backup and system reinstall. This is costly and time consuming, but ultimately cheaper than a new computer on which you will have to reinstall all your old programs and data anyway. Our turn around time is typically two to four days.

Online Help for Macs

Mac computers are not immune to viruses or malware, it's just that since there are so few of them compared the number of Windows computers, there is much less malware written to attack the Mac OS. All newer versions of MacOS have antimalware and anti-virus software built-in and it runs continuously.  It is still a good idea to have antivirus and malware protection for your Mac product if you visit questionable website. If you suspect a threat on your Mac (OS X -10.6 or later.), try downloading and running two or three of the products below to remove any infections. 

Online Help for Routers

Consumer router and ISP gateway router security can be poor. Attackers take advantage of lackadaisical manufacturers and are able to attack a large number of routers at a time. Use the links below to check if the Domain Name Server (DNS) address(es) on the router have been compromised. This setting can be changed manually if necessary. Domain Name Servers are the Internet's equivalent of a phone book. They maintain a directory of domain names (like https://google.com) and translate them to Internet Protocol (IP) addresses. For Google, one of those addresses is 142.251.35.174